Mitsubishi’s J.D. Power Rankings Continue to Rise

When searching for a new family automobile, it’s important to conduct as much research as possible. This will help to ensure that you end up with a vehicle that will serve you and your loved ones well for many years to come. According to a recent study conducted by J.D. Power, Mitsubishi customers are happier than ever when they come to service their vehicles.

J.D. Power’s 2020 Customer Service Index Study evaluated the experiences of customers who visited service departments at Mitsubishi dealerships across the United States. Customers were questioned about the quality of their advisor, the facility, pick-up, initiation, and the overall service experience.

Thanks to a tremendous initiative to improve customer experiences, Mitsubishi Motors saw a 20-point jump in the ratings of their facilities from 2019. Almost half of the customers surveyed by J.D. Power gave dealership service facilities a perfect 10 out of 10 points. Overall, Mitsubishi has seen a 61-point CSI score increase in the past five years.

Mitsubishi’s strong Customer Service Index Study performance resulted in the automaker being honored with J.D. Power’s first place Fixed Right First Time designation. Your family’s time is precious, which is why Mitsubishi does everything possible to ensure your vehicle’s repairs are completed correctly the first time.

If your family wants to join the leagues of Mitsubishi’s thousands of satisfied customers, contact Hampton Mitsubishi for more information today.

Mitsubishi Motors Ranks Among Best Mass Market Brands

Mitsubishi Motors goes above and beyond to provide drivers with true value and quality vehicles. This year’s J. D. Power Customer Satisfaction Index Study proves just how dedicated the Japanese automaker really is. Mitsubishi ranked third among the best mass market brands in the automotive industry.

The study’s results show that Mitsubishi Motors is the fastest-growing Asian brand in the United States for the second year in a row. Mitsubishi saw a jump from 21st to 12th place in the overall automotive industry rankings. The Japanese manufacturer improved by 27 points.

When high-end luxury brands were removed from the running, Mitsubishi soared from 10th place in 2018 to third place in 2019. Notably, Mitsubishi surpassed larger brands to take home the top non-premium Asian brand title.

“Customer satisfaction is a core value at Mitsubishi Motors, and our performance in the JD Power CSI Study over the last two years is testament to our focus on it. We do this for one reason only: to give our customers the very best experience we can at every touch point with our company,” said Mark Chaffin, COO for MMNA.

The latest jump in rankings marks Mitsubishi’s continued dedication to the average customer. Since 2016, Mitsubishi has jumped by 61 points, effectively leading non-premium brands during that time.

Check out the incredible lineup of Mitsubishi models at Hampton Mitsubishi.