When searching for a new family automobile, it’s important to conduct as much research as possible. This will help to ensure that you end up with a vehicle that will serve you and your loved ones well for many years to come. According to a recent study conducted by J.D. Power, Mitsubishi customers are happier than ever when they come to service their vehicles.
J.D. Power’s 2020 Customer Service Index Study evaluated the experiences of customers who visited service departments at Mitsubishi dealerships across the United States. Customers were questioned about the quality of their advisor, the facility, pick-up, initiation, and the overall service experience.
Thanks to a tremendous initiative to improve customer experiences, Mitsubishi Motors saw a 20-point jump in the ratings of their facilities from 2019. Almost half of the customers surveyed by J.D. Power gave dealership service facilities a perfect 10 out of 10 points. Overall, Mitsubishi has seen a 61-point CSI score increase in the past five years.
Mitsubishi’s strong Customer Service Index Study performance resulted in the automaker being honored with J.D. Power’s first place Fixed Right First Time designation. Your family’s time is precious, which is why Mitsubishi does everything possible to ensure your vehicle’s repairs are completed correctly the first time.
If your family wants to join the leagues of Mitsubishi’s thousands of satisfied customers, contact Hampton Mitsubishi for more information today.