Mitsubishi’s J.D. Power Rankings Continue to Rise

When searching for a new family automobile, it’s important to conduct as much research as possible. This will help to ensure that you end up with a vehicle that will serve you and your loved ones well for many years to come. According to a recent study conducted by J.D. Power, Mitsubishi customers are happier than ever when they come to service their vehicles.

J.D. Power’s 2020 Customer Service Index Study evaluated the experiences of customers who visited service departments at Mitsubishi dealerships across the United States. Customers were questioned about the quality of their advisor, the facility, pick-up, initiation, and the overall service experience.

Thanks to a tremendous initiative to improve customer experiences, Mitsubishi Motors saw a 20-point jump in the ratings of their facilities from 2019. Almost half of the customers surveyed by J.D. Power gave dealership service facilities a perfect 10 out of 10 points. Overall, Mitsubishi has seen a 61-point CSI score increase in the past five years.

Mitsubishi’s strong Customer Service Index Study performance resulted in the automaker being honored with J.D. Power’s first place Fixed Right First Time designation. Your family’s time is precious, which is why Mitsubishi does everything possible to ensure your vehicle’s repairs are completed correctly the first time.

If your family wants to join the leagues of Mitsubishi’s thousands of satisfied customers, contact Hampton Mitsubishi for more information today.

Automotive Science Group Named Mitsubishi Motors the Best Brand of 2019

Recently, the Automotive Science Group named Mitsubishi Motors the “Best All-Around Performance Brand” and “Best Economic Performance Brand” for 2019. Mitsubishi is deservingly receiving these honors for the second consecutive year.

ASG conducted the 2019 Automotive Performance Index Study to determine the real market value of 1,640 vehicles for the 2019 model year. In particular, ASG examined environmental, life-cycle and social and economic performance indicators for each vehicle.

When looking at operating and purchase costs over the first 6.5 years that drivers own the vehicles, the Mitsubishi lineup was found to provide the best value, beating the industry average by an astounding 27%. The brand’s fuel efficiency and light-weight design were some of the key features that helped Mitsubishi outrank other brands.

ASG also recognized individual Mitsubishi models in the API study. Specifically, the 2019 Mitsubishi Mirage had the best performance of any other 2019 vehicle in the Study. Accordingly, the Mirage earned the 2019 “Best Economic Performance Award” and “Best All-Around Performance Award.”

Both the 2019 Outlander PHEV and Outlander Sport were considered to be part of the Crossover segment’s “Best 5 All-Around Performance” vehicles. Plus, the 2019 Outlander won the “Best All-Around Performance SUV” award.

We at Hampton Mitsubishi are proud to offer Mitsubishi models on our lot. Take a test drive in the 2019 Mitsubishi Mirage or one of the 2019 Mitsubishi Outlander models at our dealership.